1. Introduction

This Privacy Policy outlines how Otaru Retreat Come Inn (hereinafter referred to as "the Property") handles personal information collected through its website (hereinafter referred to as "this Site"). We are committed to the proper protection and management of personal information to ensure that guests can use our services with confidence.

2. Collected Personal Information and Purpose of Use

We may collect the following personal information when handling inquiries or reservations:

• Name (including phonetic spelling)
  → For identity verification and handling inquiries or reservations
• Contact details (phone number, email address)
  → For communication, notifications of changes or cancellations, and important updates
• Reservation details such as check-in date and number of guests
  → For managing and confirming reservations
• Other inquiries or special requests
  → For service improvement and personalized responses

3. Provision of Personal Information to Third Parties

Except as required by law, we will not provide personal information to third parties without the prior consent of the guest.

4. Management and Security of Personal Information

We take appropriate management measures to strictly protect the collected personal information and prevent leakage, loss, alteration, or unauthorized access.

5. Disclosure, Correction, and Deletion of Personal Information

If you wish to request disclosure, correction, or deletion of your personal information, please contact us through the inquiry contact below. We will respond promptly.

6. Changes to the Privacy Policy

This policy may be changed without prior notice due to revisions in laws or regulations. The revised policy will take effect upon being published on this Site.

7. Contact Information

If you have any questions or concerns regarding the handling of personal information, please contact us at the following:

Contact:

Otaru Retreat Come Inn

Email: otaru.come.inn@gmail.com