Otaru Retreat Come Inn - Otaru’s Hidden Retreat | Act on Specified Commercial Transactions

COMMERCIAL　TRANSACTION

Seller (Owner)	Suguru Hagiwara
Business Address	Will be disclosed without delay upon request.
Website Name	Otaru Retreat Come Inn - A Hidden Retreat House
URL	https://otaru-come-inn.com
Property Address	8-5 Ishiyama-cho, Otaru, Hokkaido, Japan
Phone Contact	Will be disclosed without delay upon request.
Email Contact	otaru.come.inn@gmail.com
Responsible Manager	Suguru Hagiwara
Reservation Method	Currently, reservations are accepted only via OTA (Online Travel Agencies). Via Official Website (Currently not available) Via OTA Reservations can be made through services such as Rakuten Travel, Airbnb, or Booking.com. See here for details.
Service Start Date	The facility will be available for use on the reserved check-in date after your booking is confirmed.
Accepted Payment Methods	Credit card or domestic bank transfer
Payment Timing	Credit card: immediate payment upon reservation Bank transfer: within 3 days after reservation confirmation
Refund & Cancellation Policy	Due to the nature of accommodation services, cancellations or refunds after use are not accepted. • Cancellations up to 15 days before check-in: Free • Cancellations within 14 days before check-in: 100% of the accommodation fee • No-shows without notice: 100% of the accommodation fee Cancellation due to Natural Disasters: If transportation such as flights or ferries are canceled due to natural disasters (e.g., snow), no cancellation fee will apply. Please contact us by the check-in date. Documentation such as a flight cancellation notice or reference number must be provided for a full refund. Customer-Initiated Cancellations: If you do not contact us, or notify us after the check-in date, the regular cancellation policy applies. * If you cancel before an official announcement of cancellation by the transportation provider, the cancellation will be considered customer-initiated and cancellation fees will apply. For bookings made through platforms like Airbnb or Booking.com, their respective cancellation policies will apply.
Sales Price	Based on accommodation plans listed on the reservation platforms.
Limitations on Availability	This facility is a whole-house rental. Only one reservation is accepted per day. If your desired date is already booked, the property will be unavailable.
Additional Charges	Cleaning fee: ¥11,000 (tax included), charged separately Actual expenses such as bank transfer fees in case of cancellation
Contact Information	Email: Contact Us